Brands Connection – Sustainable Trends
Oeiras, Portugal | www.brands-connect.com
These conditions apply to all formal awards made by the Client and prevail over any other prior communications.
1. Validade Contratual e Aceitação
Acceptance of the commercial proposal from Brands Connection – Sustainable Trends, by any written means (including email, digital signature, online platform or other electronic method), constitutes a formal award of work and is equivalent to the conclusion of a contract for the supply of goods and/or provision of services, binding both parties to the terms and conditions stated in the proposal and these general terms and conditions.
Under Article 405 of the Portuguese Civil Code, the contract is deemed concluded when Brands Connection receives the Client’s formal acceptance of the proposal.
2. Purpose and Scope
2.1. These general conditions govern all proposals, contracts and the supply of products (promotional gifts, merchandising, printed materials) and services (websites, automations, AI agents, consulting, branding, online traffic management and others) provided by Brands Connection – Sustainable Trends (“Brands Connection”), based in Portugal, within the scope of its B2B business activity.
2.2. These conditions apply to all commercial relationships, unless otherwise agreed in writing in a specific proposal or contract.
3. Proposals, Orders and Acceptance
3.1. All commercial proposals are valid for 15 calendar days, unless stated otherwise.
3.2. Acceptance of the proposal by the Client confirms that all details of the products/services are correct (sizes, colours, quantities, pricing, payment terms, delivery time and location).
3.3. All orders must be submitted in writing (email, digital platform or other electronic method). Orders not formally submitted are not binding for Brands Connection.
3.4. Any changes to scope, quantities or specifications after acceptance will be quoted separately and may alter deadlines and costs.
4. Payment Terms
4.1. Salvo acordo expresso em contrário, o pagamento é de 100% na adjudicação para produtos e serviços.
4.2. For ongoing services, the minimum contract period is 3 months, with payment due by the last business day of each month. Failure to pay will result in the automatic suspension of services from the second business day of the month in question, without prejudice to the amounts due.
4.3. Late payment incurs default interest at the legal rate in effect and a minimum compensation of €40 for collection costs (Article 7 of Decree-Law 62/2013 of 10 May).
4.4. All goods supplied remain the property of Brands Connection until full payment is received (Article 409 of the Civil Code). In case of default, Brands Connection may recover the goods, and the Client remains liable for payment and any associated costs.
5. Deliveries, Shipping and Risk
5.1. The delivery location is as stated in the proposal. Unless otherwise agreed, deliveries are made to the Client's premises.
5.2. Shipping fees:
- Continental Portugal: Orders up to €300 (VAT excluded) – shipping paid by the Client (quoted on request); Orders over €300 (VAT excluded) – free shipping (applies to one shipment only).
- Other destinations: shipping upon request.
5.3. Brands Connection is not responsible for delays, losses or damages once goods are handed over to the shipping company. Responsibility transfers to the Client at that point.
5.4. Claims for opened or missing packages will not be accepted unless noted on the delivery slip at the time of receipt.
5.5. In the event of unexpected product stockouts after confirmation and payment, Brands Connection will inform the Client immediately and may suggest a replacement product of equivalent characteristics, quality and value. Replacement will only occur with the Client’s express approval. If no agreement is reached, the Client will be fully refunded for the out-of-stock item, with no additional compensation owed.
6. Technical Specifications and Approvals
6.1. Final artwork files must be submitted in .pdf or .ai (vector) format. For print work, files must include crop marks and bleed.
6.2. Images and mock-ups presented are illustrative; slight differences in final pieces may occur.
6.3. Colours may vary depending on the product and background. Textile variation tolerance: up to 10%.
6.4. Image editing: €35.00/hour (minimum 1 hour). Each additional mock-up after order: €35.00.
6.5. Personalised products: minimum cost of €95.00 (product + customisation).
6.6. Samples: minimum fee of €90.00, deductible upon confirmation of order.
6.7. For printed orders: a production variance of ±5% is possible. Differences up to €25 will be refunded. No replacements will be made for quantity variances within tolerance.
6.8. Cancellation of print orders once layout is completed incurs a €15 fee for design costs. Each further design revision: €15.
6.9. The print area may differ from what is shown on mock-ups.
7. Execution and Delivery Deadlines
7.1. Os prazos de execução e entrega são definidos na proposta e contam a partir da confirmação formal da adjudicação e do pagamento inicial, quando aplicável.
7.2. Deadlines may be altered due to delays beyond Brands Connection's control (e.g. delayed approvals, missing materials from Client).
7.3. August and the last half of December are excluded from standard scheduling, unless otherwise agreed in writing.
7.4. Urgent execution requests are subject to availability and will incur a 50% surcharge on the total project value.
8. Obligations of Brands Connection
8.1. To provide the agreed products and/or services with the quality and deadlines established in the proposal.
8.2. To maintain clear communication and report relevant incidents or unforeseen changes.
9. Client Responsibilities
9.1. To provide all necessary information, approvals and materials in a timely manner.
9.2. To make payments within agreed terms and communicate any difficulties in advance.
10. Warranties, Claims and Returns
10.1. Promotional products are covered by legal warranties against manufacturing defects, as provided by law and supplier conditions.
10.2. Claims must be submitted in writing within 5 working days of delivery or service completion.
10.3. Returns of goods, personalised or not, are not accepted except as provided by law.
10.4. Non-authorised returns incur a €25 handling fee. Transport costs related to returns or cancellations are borne by the Client.
11. Intellectual Property, Industrial Property and Related Rights
11.1. Intellectual and industrial property rights include all rights over intellectual creations, including, but not limited to: authorship and related rights (Portuguese Copyright and Related Rights Code – Decree-Law 63/85), industrial property (Portuguese Industrial Property Code – Decree-Law 110/2018), including trademarks, logos, slogans, designs, patents, utility models, and other intangible assets developed in the provision of services.
11.2. All rights to materials, designs, brands, websites, automation flows, AI agents, communication pieces, digital content and other deliverables produced by Brands Connection remain its exclusive property until full payment is received.
11.3. Pre-existing materials, methodologies, processes, know-how, software tools and generic source code used by Brands Connection that are not specific to the Client’s project remain its property even after full payment.
11.4. After full payment, proprietary rights over the specific project materials are transferred to the Client, exclusively for the purposes stated in the commercial proposal, and limited by the agreed territory and usage period.
11.5. The transfer does not include the right to modify, adapt, transform, or create derivative works without Brands Connection’s authorisation. Source code of websites, platforms, or AI agents is not included unless expressly agreed.
11.6. For branding and identity projects, after full payment, the Client acquires usage rights of the brand and visual elements, while Brands Connection may include them in its portfolio unless under a confidentiality agreement.
11.7. The Client agrees not to reproduce, modify, distribute, sublicense, commercialise or reuse materials beyond what is included in the proposal, under penalty of civil and criminal liability.
11.8. For third-party licensed materials (fonts, images, plugins, etc.), the Client is responsible for complying with the respective licensing terms.
11.9. Both parties shall maintain confidentiality over strategic and technical information shared during the contract and for 5 years thereafter, unless legally required or expressly authorised.
11.10. Technical information, work processes, business strategies, databases, source code, algorithms and methods developed by Brands Connection are trade secrets protected under law.
11.11. Brands Connection is not liable for third-party IP infringements due to use of materials, content, brands or patents supplied by the Client.
11.12. The Client shall indemnify Brands Connection for any damages arising from third-party claims involving Client-provided materials.
11.13. Use of Brands Connection’s name, logo or trademarks requires prior written authorisation.
11.14. Violation of IP clauses constitutes just cause for immediate termination of the contract, without prejudice to indemnification.
11.15. Unauthorised use of deliverables entitles Brands Connection to compensation of no less than 3x the project value, plus additional proven damages.
11.16. Para websites e plataformas digitais, o Cliente recebe uma licença de uso da solução desenvolvida, não a propriedade do código, salvo estipulação expressa em contrário na proposta.
11.17. For automations and AI agents, the Client receives usage rights over the flows and results, but not the underlying technology or base algorithms.
11.18. For branding projects, the Client receives deliverables in agreed formats with perpetual usage rights, but not ownership over initial drafts or discarded versions.
12. Cancellation and Termination
12.1. Either party may terminate the contract with 15 days’ notice, subject to payments due and work delivered. Notice cannot occur before the minimum period under 4.2 has passed.
12.2. If services have already commenced, the Client must pay a proportional amount for the work completed to date.
13. Force Majeure and Change of Circumstances
13.1. Brands Connection is not liable for delays or failures due to force majeure (natural disasters, blackouts, epidemics, strikes, government restrictions, etc.).
13.2. In the case of extraordinary changes in circumstances (Art. 437 of the Civil Code) or situations of impossibility not attributable to Brands Connection (Art. 790), only costs incurred are due.
14. Final Provisions
14.1. All amounts are subject to VAT at the legal rate in force.
14.2. These general conditions are supplementary to specific conditions in proposals. In case of conflict, the proposal terms prevail.
14.3. Nullity of any clause does not affect the validity of others.
14.4. Brands Connection may update these conditions at any time. Changes will be communicated and published on www.brands-connect.com. www.brands-connect.com.
14.5. The parties expressly accept using electronic communication (email, digital platform or equivalent) for contractual purposes, with proof of transmission deemed valid.
14.6. This contract may be signed electronically, with full legal effect.
15. Governing Law and Jurisdiction
15.1. This agreement is governed by Portuguese law.
15.2. For settling disputes, the parties elect the court of Oeiras, Portugal, to the exclusion of any other.
16. Data Protection
16.1. Both parties shall comply with the General Data Protection Regulation (GDPR) and Portuguese Law no. 58/2019.
16.2. Brands Connection will act as a data processor with respect to personal data provided by the Client, processing it only for the execution of contracted services under the Client’s documented instructions, ensuring confidentiality and security.
16.3. In the event of a personal data breach, Brands Connection shall notify the Client within 72 hours, in accordance with Articles 33 and 34 of the GDPR.
Brands Connection – Sustainable Trends
Oeiras, Portugal | www.brands-connect.com
Last updated: 16 July 2025
